Please use secure channels for sensitive records. Do not send medical, financial, or identity documents through ordinary email or the website chat unless an agent has first explained how to submit them securely.
1. Who We Are
Healthie LLC, doing business as Healthie Insurance Agency ("Healthie," "we," "us," or "our"), is a licensed health insurance agency based at 7281 Lake Worth Rd, Lake Worth, Florida. We operate this website at healthieinsuranceagency.com (the "Site") to help individuals and families understand their health insurance options.
2. Information We Collect
We collect information you voluntarily provide when you contact us by phone, email, chat, or any other channel. This may include:
- Your name, phone number, and email address
- Information about your household, dependents, and coverage needs
- The names of your preferred healthcare providers and prescription medications
- Your residential ZIP code or county
- Your current insurance status and coverage timeline
- Your general budget and cost priorities
We also operate a chat widget on this Site. When you use the chat, any information you type is received and retained by agency personnel or the chat platform operator. Please do not submit sensitive medical, financial, or identity documents through the chat unless an agent has first explained how to do so securely.
We may also collect non-personal technical data through standard website analytics, including browser type, device type, pages visited, time on site, and referring URL. This data is used in aggregate and is not linked to your identity.
SMS and Text Messaging
If you provide your phone number and consent to receive SMS messages from us, we will collect and retain your phone number and your consent record, including the date, time, and method of opt-in. This information is used solely to send you the messages you have requested and to maintain records of your consent as required by applicable regulations.
3. How We Use Your Information
We use the information you share with us to:
- Understand your household's health coverage needs
- Identify insurance plan categories that may be relevant to your situation
- Explain plan differences, costs, networks, and limitations
- Assist with enrollment in a plan you have chosen
- Follow up on questions or requests you have made, including via SMS if you have opted in
- Maintain records of our communications for service continuity
- Comply with applicable licensing, regulatory, and legal obligations
We do not use your information for automated decision-making or profiling.
5. SMS and Text Message Communications
If you opt in to receive SMS messages from Healthie Insurance Agency, the following terms apply:
- Consent is not a condition of purchase or service. You are not required to consent to SMS communications to receive insurance guidance or enrollment assistance from us.
- Message frequency may vary depending on your inquiry and the stage of your coverage conversation.
- Message and data rates may apply depending on your mobile carrier and plan.
- To opt out at any time, reply STOP to any SMS message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages.
- To opt in again after opting out, reply START or contact us directly at [email protected] or (561) 652-6700.
- For help, reply HELP to any SMS message or contact us at [email protected].
We do not use SMS communications for unsolicited marketing. Messages are limited to matters related to your insurance inquiry, enrollment, or coverage questions.
6. Health-Related Information
In the course of helping you compare insurance plans, you may share information about your health status, prescriptions, preferred providers, or medical history. We treat this information with heightened care. We do not share health-related information with any party other than the carrier you choose to enroll with, and only to the extent required for your enrollment.
7. Your Privacy Rights
Depending on your state of residence, you may have rights under applicable privacy law, which may include the right to:
- Know what personal data we have collected about you
- Request correction of inaccurate personal data
- Request deletion of your personal data, subject to certain exceptions
- Opt out of the sale of your personal data (we do not sell personal data)
- Withdraw consent to SMS communications at any time by replying STOP
To exercise any of these rights, contact us using the information in Section 12. We will respond within the timeframe required by applicable law and may need to verify your identity before processing a request.
8. Data Retention
We retain your information for as long as is necessary to fulfill the purposes described in this Privacy Policy, to maintain our regulatory and licensing records as required by applicable insurance regulations, and to comply with applicable law. SMS consent records are retained for a minimum period consistent with CTIA guidelines and carrier requirements. When information is no longer needed, we dispose of it in a secure manner.
9. Security
We take reasonable administrative and technical measures to protect the information you share with us from unauthorized access, disclosure, or loss. However, no method of electronic transmission or storage is completely secure. We encourage you not to send sensitive medical, financial, or identity documents through ordinary email or the chat widget unless an agent has first explained how to submit them securely.
10. Third-Party Websites and Links
This Site may contain links to carrier websites or other external resources. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site before sharing information with it. The chat widget on this Site may be operated by a third-party platform; its data practices are governed by that platform's privacy policy in addition to this one.
11. Children's Privacy
This Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.
12. Contact Us
For questions about this Privacy Policy, to exercise your privacy rights, to opt out of SMS communications, or to raise a concern:
Healthie LLC DBA Healthie Insurance Agency
13. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. Continued use of this Site or communication with us after changes are posted constitutes your acknowledgment of the updated policy.